You may return most new, unopened items within 30 days of delivery. Ordex will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Special order and Made-to-order products are not returnable.
You should expect to receive your refund within six weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 10 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Restocking fees may apply. Shipping and/or handling expenses may be deducted.